Factors That Help Customers Embrace Digital Transformation

6 min read
Apr 9, 2023 3:00:00 PM

Real digital transformation necessitates a comprehensive culture shift that goes beyond IT departments in organizations. It involves employing the accepted technology efficiently addressing business issues, increasing productivity, and creating value for the company. 

To transform into a digital firm, organizations must let go of outdated practices, modernize cultural norms, upskill their workforce, and change the way they think. 

They must develop the ability to link digital projects, strategy, and business enablement, as well as the skill of striking a balance between short-term gains and longer-term, strategic expenditures. 

One of the most important business issues of our day is convincing clients to use new digital channels. In this aspect, 84% of businesses fail, while the successful minority experience quick growth and garner media attention. 

The main barrier to digital transformation for many firms is consumer opposition. Although this is a chronic, growth-restricting issue, there is a lot we can do to improve it. 

We'll discuss practical strategies in this blog for assisting clients in embracing digital transformation. 

You'll be in a good position to gain more consumer support for your digital journey if you can successfully address each point. 

Transposition Versus Evolution 

When a change improves something, it will always be more desirable. 

The client can see that the service is being improved rather than being transferred to a new format for the advantage of the business. 

The majority of us will unluckily have utilized applications that offer automated customer assistance but not much else. This frequently signifies a definite decline in in-store human connections. 

The likelihood that clients will use your digital platform increases if it offers them something that enhances their quality of life and that they cannot obtain from any other source. 

Customer-Centric Approach 

Ask your digital platform what it can do for your consumers, not what it can do for you. 

Many companies design their products and services to achieve their goals, such as reducing costs or advancing strategic goals. This strategy can provide clients with poor experiences, which is an issue. 

We can assure you that other companies in your industry will be giving the same demographics their undivided attention in the interim. The greatest answers to their customers' concerns are naturally the focus of customer-centric businesses. They thus frequently receive the best engagement. 

According to research, 80% of company executives reported moving to a competitor while making an online purchase because of problems with their own brand's customer experience. 

If their platforms were actually customer-centric, it's difficult to assume that all these executives would migrate to a rival. 

Many instances of companies squandering chances to service their clients more effectively may be found in the insurance sector. 

Have you ever come across a large insurer that offers a means to keep all those policies in one convenient, digital location? 

The usual consumer requires insurance for many various items, including their home, automobile, pets, and more. This is a wasted chance to assist clients and collect useful information. 

Social Support 

Most of us won't think about altering our routines unless we observe several examples of others doing so. 

This poses a challenge for businesses undergoing a digital transformation: how to start? 

The key is to maximize the visibility of customer adoption of your new digital channels. This offers social evidence, which is just what hesitant buyers want to see before switching to digital. 

We may use a variety of techniques to show social evidence as part of digital transformation solutions, such as: 

  • Popular waiting lists 
  • Download counters for apps 
  • Posts on social media announcing download achievements (such as "We recently welcomed our 10,000th app user! Find out how becoming the 10,00001st will help you) 
  • Encouraging and rewarding users to give the app a review 
  • Content Marketing 

Social evidence has the advantage of being self-reinforcing. After you've persuaded a certain group of clients to try it, this catalyzes a completely other group to follow suit. 

This effect may be amplified significantly by optimizing your app and B2C interactions to promote social proof. 

Create Something That Is Frequently Helpful 

Every week, we come across showy apps that perform one task well, but after that, the user is left with nothing to do for weeks or even months. 

The kind of app that you use every day is more like the milk in your refrigerator than a genuinely fantastic app. Frequent interaction lowers the chance that the app will be removed or relocated from the user's home screen. 

Because the services they offer are often utilized and switching providers is uncommon, banking applications are among the "milkiest" ones available. This is fantastic news for financial service providers since it increases the possibility that users will keep their applications on their phones. 

Others, like those in the transport and telecommunications sectors, are less fortunate. Their consumers frequently only utilize their basic services through the app every three to six months. As a result, there is a very significant possibility that the app may be uninstalled or removed from the user's home screen. 

Fortunately, there is a fix for this issue. 

Brands may ensure ongoing engagement from their audience by adding enticing app engagement features and services to their main service offering. If you are looking forward to creating such an application, we can help you with the same.  

Being the best digital transformation company, we aim to provide several instances of how to transform an app from a one-use marvel into a home screen mainstay. 

6 Key Elements for Adopting Digital Transformation Solutions 

Digital transformation is a permanent journey, not just a pit break. It is both, a process or sequence of steps, and a shift of perspective. 

Businesses that start their trip now will be far better prepared to continue it tomorrow. The difficulties will be considerable, but the benefits will be far greater. 

Create the new business models required to achieve the desired business objectives first, then redesign your processes and culture to support them. 

  • Digital transformation is facilitated by technology, data analytics, and software, not by the process itself. 
  • It entails integrating digital technology into almost all facets of an organization, including its culture and operational procedures. Furthermore, the process is quickening. 
  • It modifies how a company runs and interacts with clients and partners. 
  • A comprehensive plan for digital transformation does not exist. You may design your own roadmap, but each organization's journey will be unique based on its industry, operational requirements, and clientele preferences. 
  • Successes in digital transformation share traits such as a readiness to fail periodically, question the status quo and take risks. 
  • Among the main hurdles to success are insufficient employees and funding and the desire of workers to accept change. 

The following six essential elements for digital transformation will change the whole game: 

  1. Value management

Include a value-based and metric-driven approach in the creation of the transformation strategy and its implementation. 

  1. Business design &management

A continuous process of evaluating the business model, operational model, and execution of that model about the strategic and financial goals of the company and the changing market environment. 

  1. Leadership &engagement

Use strict cultural congruence and change management principles at all organizational levels. Make the transformation program's administration organized and centralized. 

  1. Organizational design

Create adaptable capacity constructions that are value chain-oriented by utilizing industry-leading sourcing, process, information, and technology design. 

A logistical component will be required for any digital transition. Evaluate how quickly you provide things to your clients. 

  1. Enable information &technology

Using data, analytics, and cutting-edge technology, enable business and process design and management. 

  1. Process excellence

To develop and implement high-performance process & data integration, use enterprise process governance and lean design concepts. 

Having The Right Partner in Place 

Throughout a digital transition, there are changes at all levels, particularly in terms of skills and competencies. 

About 70% of respondents reported that the top teams in their businesses underwent changes as a result of the transition, most frequently when new leaders with experience in digital technologies joined the management team. 

The success of a transition may be largely attributed to the addition of such a leader. Taking on transformation-specific responsibilities, such as those of individual initiative leaders and software or transformation office executives who devote their entire time to the change endeavor, is also important. 

Additional findings show that certain digitally aware CEOs are more prevalent in organizations that successfully transition. 

A chief digital officer (CDO) has reportedly been hired by less than one-third of all respondents' firms to support their changes. 

Yet those that do have a 1.6 times greater likelihood of reporting an effective digital transformation solution than the general population. 

If you're looking for the best digital transformation services company, get in touch with us right away for a free consultation on your upcoming transformational journey. 

We are here to take complete accountability to deliver precisely tailored solutions for your business requirements. Let’s talk!