Automation + Digital Transformation: Key to Unlocking Business Growth

6 min read
Mar 16, 2022 5:30:00 PM

While the phrases "automation" and "digital transformation" are sometimes used interchangeably, their meanings are quite different. Automation uses technologies to create processes that operate more efficiently while also enhancing transparency and reporting possibilities. In a nutshell, automation is a method to the desired end, which is digital transformation.

It's true that customers' expectations are continually changing in tandem with new technology and that organizations are increasingly turning to digital transformation to keep up with those changes.

This is a relatively local digital transformation perspective since it eliminates any digital transformation advantages that do not directly benefit the consumer.

If there's one thing the previous 12 months have taught us, it's that you can not be too ready for a disaster.

However, we already were living in a hyper-disruptive era before the epidemic. Technology advancements, shifting client needs, new market competitors - pretty much all that defines and drives companies - were all moving at a breakneck pace at the time. As a result, it's no longer enough to be flexible, adaptable, or even "high velocity." Instead, businesses must take a proactive strategy to deal with upheaval by adopting digital transformation services. 

This is where digitalization enters the picture. Digital transformation, first and foremost, is the process of integrating internet devices into all aspects of an organization and automating end-to-end procedures. Second, it denotes a mental shift away from the "status quo" and toward measured risk-taking, experimentation, and innovation. 

The Anatomy of Digital Transformations

Whether a change initiative succeeds or fails, the outcomes reveal a few common characteristics of today's digital transitions. When implementing such adjustments, corporations, for example, prefer to look inside. In addition, digital changes are frequently broad in scope. Eight out of ten people said their recent transformation initiatives encompassed various roles, business units, or the whole company. 

In addition, technology adoption is critical for digital transformation services to succeed. Respondents said their companies employ four of the 11 technologies we inquired about on average, with standard web tools listed the most frequently and used in the great majority of these activities.

Simultaneously, the outcomes of successful transitions demonstrate that these companies use more technology than others (Exhibit 1). This may seem contradictory, given that a more extensive set of technologies might lead to more complicated transformation programs and, as a result, more chances for failure. However, firms that have successfully transformed are more likely to adopt modern technology such as artificial intelligence, the Internet of Things, and complex neural machine-learning techniques than others.

Automate Key Business Workflows for Digital Transformation Success

Automation may help you achieve your digital transformation goals by simplifying and optimizing processes, encouraging cooperation, increasing monitoring, and overall fostering an environment receptive to innovation.

Let's take a look at a few critical procedures you should automate to prepare your company for digital transformation:


Whether you're onboard a single new employee, a new client, or a class of learners, automation of your employee onboarding procedures may make a significant difference in the simplicity and speed you can bring them on board, which is crucial in generating a positive first impression.

Processes in Finance

Automating financial operations like accounts receivable and payable can help you increase cash flow. Still, it also frees up your finance team's time so they can focus on the analytical job you paid them to perform. Finance specialists may play a critical part in business transformation. Therefore, it's in your best interest to optimize your finance procedures and allow them to do their jobs.

Human Resource Management

Using HR workflow automation solutions like transportation and document software solutions to streamline HR operations makes HR's job more straightforward. Still, it also saves time that can be used to recruit and retain top personnel. Not just that, but automation may help maintain regulatory compliance and increase data security and privacy, all of which are critical when working with sensitive data.

Routing for Approval

Approval workflow software helps streamline processes with many approval stages, ensuring that no one has to rush around to chase down supervisors for signature. In addition, automated alerts keep all parties informed about the progress of the request, and responsive forms allow supervisors to reply to requests while on the road.

The Key to Digital Transformation is Process Automation

The automation of processes is a critical stage in the digital transformation process. By implementing and spreading automation across the whole organization, not just IT, everyone benefits from the more efficient workflow.

The essence of effective digital transformation is automating day-to-day activities. So it's a good idea to start looking at simple workflow automated processes if your company doesn't currently have one.

Here are a few examples of how automation may assist you in achieving basic digital transformation services in Singapore:

Deliver Exceptional Customer Service

The single most critical thing to enhance income is over-delivering customer service. Consumers nowadays will rapidly go on to the competition if you don't.

Customers today are used to contacting businesses at any time over the internet. They'll be annoyed and inconvenienced if they require information from your firm and it's only available during work hours. Automation creates a pleasant experience for your consumers by allowing them to access data if they need it.

Increase efficiency and accuracy

By automating the repetitive manual processes previously handled by individuals, you may significantly speed up operations while simultaneously minimizing mistakes. In addition, better capacity comes with increased efficiency, making it easier to expand operations as your company grows.

Better Workplace Culture, More Rewarding Work

Automation allows your staff to focus on more complex or creative jobs, which is eventually more rewarding and leads to happier and more engaged employees. When your employees are engaged, they are more invested in their work, which leads to increased productivity.

You may also simplify your developers' lives by implementing a workflow automated solution with a graphical and low-code approach. This will allow you to deliver business functionality within web apps and distribute development among more people – your "citizen developers." As a result, IT staff are relieved of stress, focusing attention on more vital business demands.

Transparency and strategic improvement

When you automate business operations, you have access to a wealth of data that businesses previously didn't have access to. This gives you a better idea of which procedures are working well and which ones may be improved.

Analyzing this data also allows for an improved strategic positioning and assessment process, enabling you to stay ahead of the curve and generate value propositions that deliver on the digital transformation promise.


In a sense, automation may help you reduce fat. You not just save hundreds of hours by digitizing and automating operations like data entry, records management, finance procedures, and approval workflows. Still, you also save money by decreasing waste – such as hundreds or even thousands of reams of ink and paper tanks protected by turning paperless.

Getting the Most out of Employee Management

To plan shifts and arrange workflows, Google Calendar and rear email interactions are insufficient. Manually managing staff may be detrimental to your company in several ways. It takes a lot of time and work, but it still lacks openness and clarity. Employee dissatisfaction, fatigue, and reduced productivity are expected outcomes.

You don't have to handle your personnel manually, thankfully. Instead, people management automation frees up management to concentrate on higher-priority activities and challenges.

Automated rostering software gives you a complete picture of your employees' workloads and resources. You may use these tools to construct timetables automatically, use pre-made staffing templates, and allow micro-scheduling. In this way, staffing software may help you avoid overstaffing and understaffing, save money, and improve employee retention.

Boosting Employee Satisfaction and Productivity

Your primary aim is to increase employee happiness and productivity. Despite this, surveys show that most employees are either not engaged or actively disengaged.

According to a recent report, employee disengagement costs firms $300 billion every year. Employees that are dissatisfied and unmotivated do not give their utmost effort. Above all, they are looking for new job chances. That means decreased productivity and more staff turnover for you.

Automation thrives in this area. It automates time-consuming and laborious operations, allowing staff to focus on higher-value duties. In addition, your team will be happier and more engaged if they do something they are passionate about.

Statistics support that. According to research, 69 percent of employees believe that business process automation may help them save time at work.

Delivering Superior Customer Service

Automation can help you improve client interactions and offer exceptional service.

You can consolidate client information and give quicker and more effective feedback with digital transformation services in Singapore. At the same time, you'll save money on the costs of managing a customer service crew.

Customer service relies heavily on automated CRM software solutions. These technologies work in tandem with the bulk of marketing and consumer service software. They collect data from customers at every touchpoint and store it in one place.

Client service teams may use a single platform to handle multichannel customer engagements.

Customer relationship management is also being transformed by artificial intelligence. Public holidays and time zones, for example, are a significant source of confusion for brands.

Your brand will be accessible 24 hours a day, seven days a week, thanks to AI chatbots. Chatbots can answer repetitious queries in a meaningful and relevant way, freeing up your customer service workforce to tackle more difficult client complaints.

How does Transformhub help businesses in digital transformation?

You'll need a pioneer business with experience in the technological field for professional advice. TransformHub serves as a bridge between the two. TransformHub's business process automation technologies are based on the success of our partners. So give us a call today and let us help you go on a life-changing adventure. TransformHub also offers chat services where you can inquire about your business needs. We respect and appreciate the time and effort you put into embracing digital transformation in different industrial ecosystems. 

You can call us directly on this number: +65 31384660 or simply email us at